Help Center

What is GatSwap?

An overview of what GatSwap does and how it works.

How do I create an account?

Step-by-step instructions for signing up on GatSwap.

What documents do I need to verify my identity?

A list of acceptable ID documents for GatSwap's KYC process.

How does the trading process work?

A walkthrough of a GatSwap trade from listing to completed transfer.

What types of firearms can I trade?

Which firearms are supported on GatSwap and which are restricted.

Is GatSwap available in my state?

Where GatSwap operates and which states have additional restrictions.

How do I find firearms to trade?

How to search and browse listings on GatSwap.

What is an FFL and why do I need one?

An explanation of Federal Firearms Licenses and why every GatSwap transfer uses one.

How long does a typical trade take?

Expected timelines for each stage of a GatSwap trade.

What happens after I match with a trade partner?

Next steps once both parties agree to a trade.

Can I cancel a trade?

When and how you can cancel a trade on GatSwap.

How do I contact GatSwap support?

How to reach the GatSwap support team.

How do I create a listing?

Step-by-step guide to posting a firearm on GatSwap.

What information should I include in my listing?

Best practices for creating a complete and accurate listing.

How do I price my firearm?

Guidance on setting a fair value for your listing.

Can I list multiple firearms?

Managing multiple active listings on GatSwap.

How do I edit or delete a listing?

How to make changes to or remove an active listing.

What photos should I include?

Photo guidelines for GatSwap listings.

How do the trade matching algorithms work?

How GatSwap surfaces relevant trade matches for your listings.

What is a trade proposal?

Understanding trade proposals on GatSwap.

How do I make a trade offer?

How to send a trade proposal to another user.

Can I negotiate a trade?

How negotiation works on GatSwap.

What is a counter-offer?

How counter-offers work in GatSwap trades.

How do condition grades work?

GatSwap's firearm condition grading scale explained.

What accessories can I include in a trade?

How to add accessories and extras to your trade listing.

How do I mark a listing as sold?

How to close out a listing once a trade completes.

Can I relist an item?

How to reactivate an archived or expired listing.

How do I verify my identity?

Step-by-step guide to completing identity verification on GatSwap.

What is KYC verification?

An explanation of Know Your Customer (KYC) and why GatSwap requires it.

How long does verification take?

Expected timeframes for GatSwap's identity verification process.

What if my verification is rejected?

What to do if your identity verification is declined.

How do I update my profile information?

How to edit your GatSwap profile details.

How do I change my password?

Steps to change your GatSwap account password.

How do I enable two-factor authentication?

Setting up 2FA to protect your GatSwap account.

How do I delete my account?

How to permanently close your GatSwap account.

What is an FFL transfer?

A plain-language explanation of FFL transfers.

How do I find an FFL near me?

Using GatSwap's FFL directory to find a local transfer dealer.

What does an FFL transfer cost?

An overview of typical FFL transfer fees.

What do I need to bring to the FFL?

A checklist of what to bring when picking up a firearm at an FFL.

What is Form 4473?

A guide to ATF Form 4473, the Firearms Transaction Record.

What happens during the NICS background check?

How the National Instant Criminal Background Check System (NICS) works.

How long does a background check take?

Expected timing for NICS background check results.

What if my background check is delayed?

What to do when your NICS check comes back as 'Delayed.'

Can I use any FFL or only GatSwap partners?

Whether you can use an FFL outside the GatSwap network.

What happens if the FFL goes out of business?

What GatSwap does when an FFL closes during an active trade.

How does payment work on GatSwap?

An overview of how money flows in GatSwap trades.

What fees does GatSwap charge?

A full breakdown of GatSwap's fee structure.

Is there a listing fee?

Whether GatSwap charges to post a listing.

How do I pay the FFL transfer fee?

How FFL transfer fees are handled.

What payment methods are accepted?

Which payment methods GatSwap accepts for boot payments.

What are GatCredits?

How GatSwap's GatCredits system works.

How do I get a refund?

GatSwap's refund policy for fees and boot payments.

How does GatSwap verify users?

An overview of GatSwap's identity and trust verification process.

How do I report a suspicious listing?

How to flag a listing that appears fraudulent or illegal.

How do I report a user?

Steps to report another GatSwap user.

What happens when I report something?

How GatSwap handles reports from users.

How does GatSwap prevent fraud?

The systems GatSwap uses to detect and prevent fraud.

What is the buyer/seller protection policy?

How GatSwap protects both parties in a trade.

How do I block a user?

How to block another user on GatSwap.

What are the community guidelines?

The rules that govern conduct on GatSwap.

How does GatSwap handle disputes?

The dispute process for trades that go wrong.